We’re excited to welcome you back to Butterfly Pavilion! Here you will find answers to commonly asked questions related to our facility operations.
What are Butterfly Pavilion’s hours of operation? Butterfly Pavilion is open 7 days a week from 9am-5pm.
What sanitation procedures will be in place? 15 minutes before the hour Colorado Backyard is closed for cleaning and sanitation. It re-opens at the top of each hour.
Are guests required to wear personal protective equipment? Vaccinated guests are encouraged to wear a mask, but not required. All staff facing our guests will continue to wear masks during your visit. If you do not already have one, masks will be available for purchase for $5 each at the front desk upon check-in.
Is there anyone who should not visit Butterfly Pavilion? Yes, we ask that you do not visit the facility if you have come into close contact (within 6 feet) with someone who has a laboratory confirmed COVID-19 diagnosis in the past 14 days or have a fever (greater than 100.4 F or 38.0 C) or symptoms of lower respiratory illness such as cough, shortness of breath, difficulty breathing or sore throat.
Is the Colorado Backyard Exhibit and Play Area Open? Yes! Butterfly Pavilion’s Colorado Backyard Exhibit and Play area is included in every purchase of timed entry tickets. The play area will close every 45 minutes for cleaning and sanitation.
How do I buy general admission tickets? General admission tickets may be purchased online prior to arrival or at the front desk when your party arrives. Go to www.butterflies.local and click “Buy Tickets.” Select the date and time you would like to visit and follow the prompts to go through the purchasing process. If the time slot is listed as “sold out,” it is not currently available, and you will need to select another option.
How do I buy gift tickets? Unfortunately, gift tickets are unavailable for purchase at this time.
Can I get a refund if I am unable to attend my scheduled timed entry? Unfortunately, we are unable to offer refunds at this time.
Can I transfer my ticket to another time slot if I am unable to attend my scheduled timed entry? Yes! Please call 720-531-9375 and we will change your timed entry tickets to the desired day and time.
Can the Explorer Pass discount still be applied to timed tickets? Yes, Explorer Pass holders will continue to receive $2 admission per person for up to 10 people. However, the discount cannot be applied online. Please attend on your preferred day with your card for the Explorer Pass discount.
Can Butterfly Pavilion free passes be applied to timed tickets? Yes, free passes can still be applied to timed tickets. However, the discount cannot be applied online. Please call 720-531-9375 to reserve your tickets.
Can the military discount still be applied to timed tickets? Yes!
Can I still hold Rosie the tarantula? Yes! Rosie the tarantula is back!
Can I still sign my child up for camps? Yes, we still offer camps! Click here to learn more details!
Can I still have a kids’ birthday party, wedding, corporate party or other private event at Butterfly Pavilion? Yes, we still host private events at our facility. Click here to learn more details!
Is member entry still free? Yes, members still receive free entry to Butterfly Pavilion. However, members must reserve a time online prior to arrival.
How do I reserve my ticket? Members should click this link to log in to their member account. Once you’ve logged in with your email address and password, select the date and time you would like to visit and follow the prompts to go through the reservation process. If the time slot is listed as “sold out,” it is not currently available and you’ll need to select another option. For any issues reserving tickets online, please call us at 720-531-9375.
How do I create a member account? Members should click this link to create an online account. Enter your email address and the temporary password “rosie,” then click “log in.” You will receive a message that your temporary password has expired. Enter a new password and click “change password.” For any issues creating a member account, please call us at 720-531-9375.
Do I need to present my membership card or photo ID at the Front Desk when checking in for my timed entry tickets? Yes, we use this information to verify your reservation.
Can I bring a guest? Yes, you can redeem one-time use guest passes, or purchase discount guest admission tickets, online. You must log in to your member account at butterflies.local to make these reservations. Guests must accompany the card holders or children listed on the membership.
Can I reserve tickets to give as a gift? Memberships are non-transferrable. Member timed entry tickets may only be used by the card holders listed on the memberships.
How many tickets can I reserve online? Members may reserve the number of tickets that corresponds with the number of people included with their membership level. Click here to review the details of each membership level.